The ASAP Tickets lawsuit targets International Travel Network (ITN) — the company that runs ASAPTickets.com — over allegations that it sells overpriced “travel protection” coverage, then systematically refuses to pay out refunds that the coverage promises. A federal class action was filed against ITN in January 2024 in the U.S. District Court for the District of Delaware. As of March 2026, the case is still in active litigation — no settlement has been reached yet.
This guide covers everything you need to know: what the lawsuit is about, who it affects, what the allegations say, and exactly what you can do right now if you’ve been denied a refund by ASAP Tickets.
Quick Answer The ASAP Tickets class action (Case No. 1:24-cv-00009-CFC, D. Del.) alleges that ITN/ASAP Tickets sells “Travel Care Service” protection that promises refunds when you or a travel companion get sick — but then denies companion refunds and falsely claims the product isn’t insurance. There is no settlement to claim yet. If you were denied a refund, you have several options including filing a complaint with regulators or pursuing arbitration or small claims court. Is Instant Dream Home Fake?
What Is the ASAP Tickets Lawsuit About?
Background
ASAP Tickets is a brand name for International Travel Network, LLC (ITN) — a California-based travel agency founded in 2001. The company books over 50,000 airline tickets monthly and reported approximately $480 million in gross bookings. When customers buy tickets through ASAPTickets.com or over the phone, agents routinely recommend an add-on called the “Travel Care Service” — billed as trip protection that pays refunds if you can’t travel due to illness or hospitalization.
The problem, according to a federal class action lawsuit, is that this protection product doesn’t deliver what it promises. While ITN sells the coverage as a premium product — at prices well above the average cost of standard travel insurance — consumers and their travel companions report being refused the very refunds the agreement guarantees.
Timeline of Key Events
| Date | Event | Details |
|---|---|---|
| 2001 | ITN/ASAP Tickets founded | Company established in California; begins selling airline tickets via phone and online agents |
| 2019–2023 | Consumer complaints accumulate | Hundreds of BBB, FTC, and DOT complaints filed over refund denials and Travel Care Service disputes |
| December 2022 | Plaintiff’s husband requires heart surgery | Lead plaintiff Sandra Maggi’s husband needs unexpected cardiac catheterization; both travelers had purchased Travel Care Service coverage |
| Early 2023 | ITN denies companion refund | ITN refunds only the hospitalized husband’s ticket; refuses to refund Maggi’s companion ticket despite coverage terms |
| January 4, 2024 | Class action lawsuit filed | Chimicles Schwartz Kriner & Donaldson-Smith LLP files Maggi v. International Travel Network, LLC — Case No. 1:24-cv-00009-CFC — in the U.S. District Court for the District of Delaware |
| 2024–2025 | Litigation proceeds | Case moves through pre-trial stages; ITN responds; discovery phase underway |
| October 20, 2025 | Second federal lawsuit filed | Mackeigan v. International Travel Network LLC (3:2025cv09019) filed in the Northern District of California under the Telephone Consumer Protection Act (TCPA) |
| March 2026 | Case ongoing — no settlement | Active litigation continues; no settlement agreement announced as of the date of this article |
Who Filed the Lawsuit?
The lead plaintiff is Sandra Maggi, who purchased flights and Travel Care Service coverage from ITN for herself and her husband. When her husband required emergency heart surgery and could not travel, ITN refunded his ticket but refused to honor the companion coverage for her ticket — despite the Travel Care Service agreement explicitly covering travel companions in the same situation.
The law firm representing the class is Chimicles Schwartz Kriner & Donaldson-Smith LLP, a nationally recognized consumer class action firm based in Haverford, Pennsylvania. The defendant is International Travel Network, LLC (ITN), the Delaware-registered company that operates ASAPTickets.com.
What Are the Allegations?
The 43-page class action complaint lays out several specific claims against ITN. Here’s what the lawsuit alleges:
- Denying companion refunds: ITN’s Travel Care Service agreement explicitly states that covered benefits extend to “companions” who also purchased tickets and coverage. Despite this, ITN refuses to refund companion tickets — telling customers the coverage only applies to the sick or hospitalized traveler, not their travel partners.
- Selling unlicensed insurance: The Travel Care Service contract obligates ITN to pay out cash benefits when a covered risk occurs (hospitalization, illness), which by legal definition makes it an insurance product. ITN was not licensed to sell insurance in New York — yet sold the product to New York residents and others nationwide.
- Misrepresenting the product: When customers raise these issues, ITN tells them the Travel Care Service is “not insurance” but rather a “services agreement” — a characterization the lawsuit calls false and deceptive. ITN uses this framing to sidestep insurance regulations and deny claims that would otherwise be covered.
- Overcharging for a product that underdelivers: The Travel Care Service is sold at prices “significantly higher than the average cost of a travel insurance policy” — yet delivers far less coverage in practice due to ITN’s systematic refusal to honor companion benefits.
- Violating state consumer fraud statutes: The complaint brings claims under New York and other states’ consumer protection laws, alleging that ITN’s practices constitute unfair, deceptive, and misleading business conduct.
⚠️ Important: These are allegations in a complaint — they have not been proven in court. ITN has denied wrongdoing. This article does not constitute legal advice.
Who Is Affected by the ASAP Tickets Lawsuit?
Quick Answer The class action targets people who bought travel protection from ITN/ASAP Tickets alongside a travel companion, had the primary traveler become sick or hospitalized, received a partial refund for that traveler — and then were denied a refund for the companion’s ticket.
Who the Lawsuit Seeks to Represent
The case seeks to represent a nationwide class of people who, at any time within the applicable statute of limitations, did all of the following:
- Purchased airline tickets from ITN (whether via ASAPTickets.com, over the phone, or through any other ITN channel)
- Also purchased a Travel Care Service agreement from ITN for themselves and one or more travel companions
- Had one traveler in the group become sick or hospitalized and qualify for a primary refund from ITN
- Were subsequently denied a refund for a companion’s ticket despite having purchased companion coverage
Eligibility Overview Table
| Criterion | Details | What You May Need to Show |
|---|---|---|
| Bought tickets through ITN/ASAP Tickets | Booking made via ASAPTickets.com or ITN phone agents | Booking confirmation, receipt, or email from ASAP Tickets |
| Purchased Travel Care Service | Add-on protection sold at the time of booking | Payment breakdown showing Travel Care Service charge; emails referencing coverage |
| Companion also bought coverage | Both the primary traveler and companion(s) were on the same booking with coverage | Confirmation showing all passengers and coverage for each |
| Primary traveler was sick/hospitalized | One traveler qualified for a medical refund that ITN honored (partially or fully) | Medical documentation, doctor’s note, hospital records |
| Companion refund was denied | ITN refused to refund the companion’s ticket under the same coverage terms | Written denial from ITN; emails showing refusal; BBB complaint records |
Who Is Likely NOT Covered by This Specific Lawsuit
The class action is specifically about companion refund denials. There are many other complaints about ASAP Tickets — hidden fees, undisclosed fare classes, cancelled bookings without notice, delayed refunds — that may not fall under this particular class definition. If your situation is different, you still have options (see the “What You Can Do” section below).
- Customers who simply want a refund on a non-refundable ticket with no illness involved
- Customers whose flight was cancelled by the airline and ITN is withholding the airline-issued refund
- Customers who were charged undisclosed fees on changes or rebooking
- Customers subject to unwanted telemarketing calls (those may be covered by the separate TCPA lawsuit)
Related Complaint Type: If you’ve received unwanted marketing calls or texts from ASAP Tickets after opting out, there is a separate federal case — Mackeigan v. International Travel Network LLC (Case No. 3:2025cv09019, N.D. Cal.) — filed under the Telephone Consumer Protection Act in October 2025. Contact the attorneys handling that case separately.
Documentation You Should Gather
| Document | Why It Matters | Where to Find It |
|---|---|---|
| Booking confirmation | Proves you booked through ITN/ASAP Tickets | Email from ASAP Tickets at time of purchase |
| Payment receipt/breakdown | Shows Travel Care Service was purchased and what was charged | Email receipt or credit card statement |
| Travel Care Service agreement terms | The contract language promising companion coverage | Email attachments from ITN; ASAP Tickets website archives |
| Medical documentation | Shows the qualifying event (hospitalization/illness) | Doctor’s note, hospital discharge papers, diagnosis letters |
| ITN’s refund denial | Proves ITN refused the companion refund | Email correspondence with ASAP Tickets customer service |
| Partial refund confirmation | Shows ITN honored the primary traveler’s refund but not yours | Bank/credit card records; email from ASAP Tickets |
| Prior complaint records | Useful if you’ve already contacted BBB, FTC, or DOT | BBB complaint portal; your own records |
Current Case Status — March 2026
Where Things Stand
As of March 2026, the Maggi v. International Travel Network class action is in active federal litigation in the District of Delaware. The case was filed in January 2024 and has been proceeding through pre-trial stages. No class-wide settlement has been announced.
The law firm handling the case — Chimicles Schwartz Kriner & Donaldson-Smith — continues to actively litigate the matter and is still seeking individuals who experienced companion refund denials. If you believe you qualify, you can contact the firm directly. West Capital Lending Lawsuit
Key Litigation Milestones
| Stage | Status | Notes |
|---|---|---|
| Complaint filed | ✅ Completed | January 4, 2024 — District of Delaware |
| ITN response/answer | ✅ Filed | ITN has responded to the complaint |
| Discovery | 🔄 Ongoing | Both sides exchanging evidence and documents |
| Class certification | ⏳ Pending | Court must certify the class before a settlement or trial can proceed |
| Settlement negotiations | Not announced | No settlement discussions have been made public |
| Trial | Not scheduled | Trial date has not been set; most class actions settle before trial |
⚠️ No Claims to File Yet: Because there is no approved settlement, there is no claim form to submit and no deadline to meet at this time for the class action. Anyone asking you to “file a claim” or pay money to join this lawsuit should be treated with extreme caution — that would likely be a scam.
What Typically Happens Next in a Case Like This
Class action lawsuits of this type generally follow a predictable path. The court will first decide whether to certify the case as a class action — meaning it determines whether the claims are common enough across consumers to proceed as a group. If certified, the parties often enter settlement negotiations. If they reach a deal, the court must approve it and set a claims process. Only at that point would affected consumers be notified and given a deadline to submit claims.
That process can take anywhere from one to several more years depending on how litigation proceeds. The most important thing right now is to preserve your documentation and, if applicable, contact the law firm handling the case.
What You Can Do Right Now
Quick Answer You don’t have to wait for the class action to resolve. You can file regulatory complaints today, pursue your own arbitration claim, or take ASAP Tickets to small claims court — all independently of the federal lawsuit.
Your Options in 2026
Even while the class action moves forward, individual consumers have several independent avenues to seek resolution. Here’s what you can do:
Option 1: Contact the Law Firm Directly
If you believe you have a companion refund claim that fits the class definition, contact the attorneys handling the case. They may want to hear from you, and providing your experience can help strengthen the case. You can reach Chimicles Schwartz Kriner & Donaldson-Smith through their official website at chimicles.com or call their toll-free number: 1-866-399-2487. Reference case C.A. No. 1:24-cv-00009-CFC.
Option 2: File a Federal Consumer Complaint
Regulatory complaints cost you nothing and create an official paper trail. The more consumers who file, the greater the regulatory pressure on ITN. File with:
- U.S. Department of Transportation (DOT): aviation consumer complaints at airconsumer.dot.gov — especially if your complaint involves an airline ticket component
- Federal Trade Commission (FTC): reportfraud.ftc.gov — for deceptive business practices and false advertising claims
- Consumer Financial Protection Bureau (CFPB): consumerfinance.gov/complaint — if a financial product or payment issue is involved
- Your state attorney general: Most states have online consumer complaint portals; New York, California, and Texas have been particularly active in travel fraud enforcement
Option 3: File a BBB Complaint
ITN/ASAP Tickets has an active BBB profile. A BBB complaint is free, prompts a company response within 14 days, and creates a public record. File at bbb.org. ASAP Tickets BBB complaints are publicly visible and have been cited in the class action complaint itself — your complaint could matter.
Option 4: Dispute the Charge with Your Credit Card Company
If you paid with a credit card, you may be able to file a chargeback for the Travel Care Service charge specifically — arguing it was a misrepresented product that didn’t deliver what was promised. Most card issuers have a dispute window (often 60–120 days from your statement), so act quickly if this applies to you. Document everything and be specific: explain that ITN sold you companion coverage, a covered event occurred, and they refused to pay.
Option 5: Pursue Arbitration
ITN’s Terms & Conditions require that disputes (other than small claims) go through binding arbitration with the American Arbitration Association (AAA), rather than regular court. This means you can demand individual arbitration. While this can be less convenient than court, companies sometimes settle quickly when faced with arbitration costs. You must send a written notice to ITN at customerservice@asaptickets.com before initiating arbitration, describing your claim and the relief you seek. If ITN doesn’t resolve it within 30 days, you can proceed to arbitration.
Option 6: Small Claims Court
ASAP Tickets’ terms explicitly permit small claims court actions. If your loss is within your state’s small claims limit (typically $5,000–$10,000 depending on the state), small claims court can be an effective, low-cost way to get resolution. You’d file against International Travel Network, LLC — not “ASAP Tickets,” which is just a brand name. ITN is a Delaware LLC; for California residents, disputes are governed by California courts per ITN’s prior terms.
Step-by-Step: How to Demand a Refund Before Going Further
- Gather all documents — booking confirmation, Travel Care Service payment receipt, medical documentation, and all email correspondence with ASAP Tickets
- Send a formal written demand — email customerservice@asaptickets.com with a clear, factual summary of your claim, the amount you’re owed, and a 30-day deadline for response (this is also required before arbitration)
- Escalate if ignored — if no satisfactory response comes within 30 days, file complaints simultaneously with the DOT, FTC, and your state AG while also considering arbitration or small claims
- Contact the class action attorneys — let them know what happened; they are actively building the case record
- Dispute with your card issuer — if the refusal was recent and you paid by credit card, initiate a dispute
How to File a Complaint: Step by Step
Filing With the DOT (Aviation Complaints)
- Go to airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
- Select “Travel Agency” as the complaint category
- Enter the company name: “International Travel Network / ASAP Tickets”
- Describe your situation clearly: dates, amounts, what was promised, what happened
- Upload any supporting documents (confirmation emails, denial letters)
- Submit — you’ll receive a case number and DOT typically acknowledges within 60 days
Filing With the FTC
- Go to reportfraud.ftc.gov
- Choose “Travel and Vacations” as the category
- Select “Travel agencies or reservations” as the sub-category
- Provide the company name and website (asaptickets.com)
- Describe the deceptive practice in plain language
- Include any dollar amounts and how you paid
Critical Deadlines to Keep in Mind
| Action | Typical Deadline | Why It Matters |
|---|---|---|
| Credit card chargeback | 60–120 days from statement date (varies by issuer) | Miss this and your card company may reject the dispute |
| Demand letter to ITN | Send before arbitration; ITN has 30 days to respond | Required step before initiating AAA arbitration per ITN’s terms |
| Statute of limitations (breach of contract) | Typically 3–6 years depending on your state | After this, you may lose the right to sue individually |
| Class action notice deadline | Not yet announced (no settlement exists) | When a settlement is eventually reached, there will be a claim deadline — watch your mail/email |
| DOT/FTC complaint | No hard deadline, but sooner is better | More recent complaints receive more attention; evidence is fresher |
Arbitration, Small Claims & Legal Help
Do You Need a Lawyer?
Quick Answer For filing regulatory complaints or a small claims court case, you generally don’t need a lawyer. For arbitration or larger claims, legal guidance is helpful — and some attorneys handle travel fraud cases on a contingency basis, meaning they only get paid if you win.
Understanding ITN’s Arbitration Clause
ITN’s Terms & Conditions include a mandatory arbitration clause that bars class actions and requires binding individual arbitration through the American Arbitration Association for most disputes. There is an exception for small claims court. What this means in practice:
- You can’t sue ITN in regular federal or state court (outside of small claims) without first going through arbitration
- Arbitration is private, binding, and typically faster than court
- Companies sometimes offer quick settlements in arbitration to avoid costs
- If arbitration is found unenforceable, disputes go to federal or state courts in San Francisco, California
Note: The class action lawsuit filed in Delaware challenges ITN’s practices at the class level — this is a separate track from individual arbitration claims. Both can proceed simultaneously.
Small Claims Court: The Basics
Small claims is often the fastest path for individual consumers with losses under $10,000. Key points:
- File against International Travel Network, LLC — not “ASAP Tickets” (that’s just a brand name)
- ITN is a Delaware LLC; registered agent: Delaware Business Incorporators, Inc., 1000 N. West Street, Wilmington, DE 19807
- If you’re in California, ITN’s prior terms pointed to San Francisco courts for non-arbitration disputes
- Filing fees are typically $30–$100 depending on your state
- You represent yourself; no attorney required
Free Legal Consultation
If you’ve had a companion refund denied and want to understand your options, you can contact the class action attorneys at no cost:
| Contact | Details |
|---|---|
| Law Firm | Chimicles Schwartz Kriner & Donaldson-Smith LLP |
| Toll-Free Phone | 1-866-399-2487 |
| Website | chimicles.com (reference case 1:24-cv-00009-CFC) |
| Office (PA) | One Haverford Centre, 361 West Lancaster Ave, Haverford, PA 19041 |
| Office (DE) | 2711 Centerville Rd, Suite 201, Wilmington, DE 19808 |
How This Compares to Similar Cases
ASAP Tickets vs. Other Travel Fraud Class Actions
| Case | Company | Core Allegation | Status | Outcome |
|---|---|---|---|---|
| Maggi v. ITN (ASAP Tickets) | International Travel Network | Denying companion travel protection refunds; selling unlicensed insurance | Active — No settlement | Pending |
| Mackeigan v. ITN (ASAP Tickets) | International Travel Network | Unwanted telemarketing calls/texts in violation of TCPA | Active (filed Oct 2025) | Pending |
| Herrera v. Cathay Pacific (ASAP-related) | Cathay Pacific / ASAP Tickets | COVID refund withheld; arbitration clause dispute | Decided (9th Cir. 2024) | Court ruled on arbitration applicability |
| DOJ v. Live Nation/Ticketmaster | Live Nation Entertainment | Antitrust monopoly over live events ticketing | Tentative settlement (March 2026) | $280M fund; divestiture of amphitheaters |
What Makes the ASAP Tickets Lawsuit Unique
Most travel fraud lawsuits target either undisclosed fees or outright ticket fraud. The ASAP Tickets case is notable for a few specific reasons. First, it focuses on the structure of the product itself — arguing that ITN created a coverage product, charged above-market rates for it, and then systematically denied the very benefits it promised to companions. Second, the unlicensed insurance angle is significant: if courts agree that Travel Care Service is insurance, ITN was selling it illegally in multiple states. Third, this case is built on ITN’s own written contract terms — making it harder for the company to argue ambiguity.
Frequently Asked Questions
What exactly is the ASAP Tickets lawsuit about?
Quick Answer: It’s a federal class action alleging that ITN/ASAP Tickets sells trip protection that promises refunds to travel companions when one traveler gets sick — then systematically refuses to pay those companion refunds.
The formal case is Maggi v. International Travel Network, LLC (Case No. 1:24-cv-00009-CFC), filed in the U.S. District Court for the District of Delaware on January 4, 2024. It targets ITN’s Travel Care Service product, which the lawsuit claims functions as insurance without ITN holding the required licenses.
Who is ITN and what is its connection to ASAP Tickets?
International Travel Network, LLC (ITN) is the legal entity behind ASAP Tickets. ASAP Tickets is simply a brand name — the company you actually contract with is ITN. This distinction matters if you’re filing a complaint, pursuing arbitration, or taking legal action, because you must name ITN as the defendant, not “ASAP Tickets.” Honda Battery Drain Lawsuit
Is there a settlement I can claim money from?
Quick Answer: No. As of March 2026, no settlement has been reached in the Maggi v. ITN class action. There is no claim form and no payout deadline yet.
If you receive an email or see a website claiming you can file a claim and receive money from an ASAP Tickets settlement right now, be skeptical — that may be misinformation or a scam. When a legitimate settlement is reached, affected consumers will be notified by mail or email, and there will be a court-supervised claims process.
How do I know if I qualify for the class action?
You likely fit the class if you: (1) bought flights through ASAP Tickets with a travel companion, (2) both of you purchased Travel Care Service, (3) the primary traveler got sick or was hospitalized and received a (partial) refund from ITN, and (4) ITN refused to give you — the companion — any refund under the same coverage terms.
I wasn’t denied a companion refund — I just can’t get any refund from ASAP Tickets. What can I do?
You’re not alone. ASAP Tickets has hundreds of complaints involving hidden fees, non-disclosed fare class restrictions, cancelled bookings, and withheld airline-issued refunds. While your situation may not fit the Maggi class definition, you can still: file complaints with the DOT, FTC, and your state AG; dispute the charge with your credit card company; send a formal demand letter and pursue arbitration; or file in small claims court against International Travel Network, LLC.
What is the Travel Care Service, and why is it controversial?
Travel Care Service is an add-on product ITN sells alongside airline tickets. It promises refunds in certain situations — including when you or your travel companion can’t travel due to illness or hospitalization. The controversy is that (1) ITN prices it well above the average cost of standard travel insurance; (2) the contract says companion coverage is included; but (3) ITN routinely denies those companion refunds; and (4) ITN calls the product “not insurance” to avoid insurance regulations, even though the lawsuit argues it functions exactly like insurance.
I lost my booking confirmation. Can I still take action?
Yes, but documentation helps. Even without your original confirmation, your credit card or bank statements showing the ITN charge, any emails from ASAP Tickets (including marketing messages), and medical documentation of the qualifying event can go a long way. The class action attorneys may be able to help retrieve additional records through discovery.
Does ASAP Tickets have an arbitration clause? What does that mean for me?
Yes. ITN’s Terms & Conditions require binding individual arbitration (not class action) for most disputes, administered by the American Arbitration Association. You must first send a written notice to ITN describing your claim and giving them 30 days to respond before filing for arbitration. Small claims court is the only litigation exception. Note: the class action in Delaware challenges these practices at the class level — this is a separate process from individual arbitration.
Can I opt out of the class action and sue ASAP Tickets separately?
Yes. When (and if) a settlement is reached and a class notice is sent, you will typically be given an opt-out deadline. If you opt out, you preserve your right to pursue your own claim. If you do nothing, you’ll be included in the class and bound by the settlement terms. Since there’s no settlement yet, no action is needed right now on this front.
What if I just want to warn other travelers about ASAP Tickets?
Filing a complaint with the Better Business Bureau (bbb.org) is one of the most visible ways to warn others — BBB complaints are publicly displayed and ASAP Tickets must respond. You can also share your experience on verified review platforms and, most importantly, notify the DOT and FTC so regulators have an accurate picture of the scope of complaints.
Is ASAP Tickets a scam?
ASAP Tickets is a legitimate, licensed travel agency with a large customer base and mixed reviews. It’s accredited by the BBB with an A+ rating and has millions of transactions. However, there is a documented pattern of refund disputes, Travel Care Service complaint denials, undisclosed fee practices, and at least two active federal lawsuits. Whether any of this rises to the level of fraud is ultimately for courts to decide. What’s clear is that many consumers have had serious problems — particularly around the trip protection product.
Will receiving a class action payout affect my taxes?
Generally speaking, class action settlement payments that reimburse you for actual economic losses (like a denied refund) are not taxable. Payments that include punitive damages or payments exceeding your actual loss may be taxable. Consult a tax professional when a settlement is eventually reached and you receive a payment.
Where can I find the official court docket for the ASAP Tickets class action?
The case is publicly accessible on PACER (the federal court electronic records system) at pacer.gov. Search for “International Travel Network” in the District of Delaware (D. Del.), Case No. 1:24-cv-00009-CFC. PacerMonitor.com also tracks the docket and may be easier to access without a PACER account.
Is there a deadline to join the class action?
Not yet. Because no settlement has been announced, there is no deadline to file a claim or join the class. Class members are automatically included unless they choose to opt out after a settlement is announced. Staying informed is the most important thing you can do right now.
How long will it take for this case to resolve?
Class action litigation typically takes two to five years from filing to final resolution — sometimes longer. The case was filed in January 2024, so a resolution is not imminent. The timeline depends on whether the court certifies the class, how far discovery proceeds, and whether ITN and the plaintiffs reach a negotiated settlement.
Bottom Line: What Should You Do Today?
The ASAP Tickets lawsuit has shone a spotlight on practices that have frustrated thousands of travelers — but the court process takes time. Don’t wait for the class action to resolve to take action on your own case. Here’s your short action list:
- Save every document you have — booking records, emails, receipts, and medical paperwork
- Send ITN a written demand by email to customerservice@asaptickets.com (required before arbitration)
- File a complaint with the DOT and FTC — it’s free and adds to the regulatory record
- Dispute the charge with your credit card company if it’s still within the chargeback window
- Contact the class action attorneys at Chimicles Schwartz Kriner & Donaldson-Smith (1-866-399-2487) if your situation fits the companion refund denial pattern
- Consider small claims court if your loss is under your state’s limit and you want resolution sooner
This case is still developing. Check back for updates as the litigation proceeds and, if a settlement is eventually reached, follow the official notice process — and never pay anyone to join a class action lawsuit.
